سياسة الاسترجاع والإلغاء

1. Scope

1.1 This Policy applies to subscriptions to the Nexwift360 platform.

1.2 Aram engagements are governed by their Order Form and the Terms of Service; where an Order Form is silent on refunds, this Policy applies.

2. Evaluate Before You Pay

2.1 The Junior tier is free of charge, without time limit and without a card, so the Service can be evaluated against real workload before any payment.

3. Cancellation

3.1 A Customer may end the employment of any AI employee at any time from the platform console. No call or written request is required.

3.2 On cancellation the AI employee continues to operate until the end of the paid cycle, after which it stops. A cycle already paid is not prorated or partially refunded.

3.3 Cancellation stops automatic renewal for the cancelled subscription.

4. When a Refund Is Due

A refund is due in full in the following circumstances:

4.1 A fault attributable to Nexwift prevented use of the Service for an extended period and was not remedied within a reasonable time.

4.2 A duplicate or erroneous charge, refunded in full once established.

4.3 A paid subscription that was never used — zero conversations and zero tasks — within fourteen (14) days of the first paid charge. Usage is determined from the platform's usage record, which is available to the Customer line by line in the console.

5. When a Refund Is Not Due

5.1 A cycle in which work was actually performed, as evidenced by the usage record.

5.2 Ending employment part-way through a paid cycle (see Section 3.2).

5.3 Failure of a third-party service the Customer connected and which Nexwift does not operate, including messaging platforms and customer-relationship systems.

5.4 Dissatisfaction with the quality of an AI employee's replies while the Service was operating. Quality is improved by tuning the knowledge base and the instructions, and Nexwift assists with this at no charge; the Customer is asked to contact support before requesting a refund.

6. How to Request a Refund

6.1 Write to info@nexwift.com from the email address registered on the account, stating the company name, the invoice number and the reason.

6.2 Nexwift responds within five (5) business days.

7. Processing

7.1 An approved refund is repaid by the same method used for payment.

7.2 Repayment is issued within thirty (30) business days of approval. The time for funds to reach the Customer's account thereafter is determined by the Customer's bank or card issuer and is outside Nexwift's control.

7.3 Value-added tax is refunded together with the refunded amount and a credit note is issued.

8. Declined Requests

8.1 Where a request is declined, Nexwift states the reason in writing together with the data on which the decision was based, ordinarily the usage record. The Customer may respond and the decision is reviewed.

9. Chargebacks

9.1 The Customer is asked to contact Nexwift before initiating a chargeback with their bank or card issuer, so that a legitimate claim can be settled directly and more quickly.

9.2 Nexwift responds to chargeback claims with the usage record and the invoice concerned.

10. Contact

Entity	Nexwift Company
Unified National Number	7050458475
VAT Registration Number	313081524800003
Address	Anas Bin Malik, Al Yasmeen District, Riyadh 13326, Kingdom of Saudi Arabia
Email	info@nexwift.com